High Risk: Self-Harm & Financial Distress
94% Confidence
Empathy Opener
"I'm really sorry you're feeling like this, and I appreciate you sharing it with me. I'm here to help—can we talk through what's happening?"
Key Questions to Ask
- "You've said things feel overwhelming—can you tell me a bit more about what's making today especially hard?"
- "Have you felt like harming yourself, or made any plans to do so?"
- "Is there someone with you right now who can offer support?"
Immediate Actions
EMERGENCY ESCALATION TRIGGERS
"I've taken pills / I'm going to do it now"
Immediate action required
"No point living" + specific plan
Ask location → Emergency services
External Support Services
Samaritans
116 123
24/7 Free
StepChange
0800 138 1111
Debt Advice
NHS 111
111
Mental Health